Privacy Policy
Last updated: August 23, 2026
This policy explains how Tcho Charts handles personal data when you visit our website, create an account, upload data, or use our chart creation services.
1. Data we collect
We may collect account details, contact information, billing information handled by our payment providers, product usage and technical logs, support messages, and the files or prompts you choose to submit to the service.
2. How we use data
We use this information to provide and secure the service, authenticate users, process subscriptions, create and save charts, respond to support requests, understand product performance, prevent abuse, and comply with legal obligations.
3. Legal bases
Where applicable, we process personal data to perform our contract with you, pursue legitimate interests such as service security and improvement, comply with legal duties, or based on your consent when consent is required.
4. Files and chart content
Files, prompts, datasets, and charts are processed to provide the features you request. You should only upload content that you are authorized to use and should avoid unnecessary sensitive personal data.
5. Service providers and transfers
We may use trusted providers for hosting, authentication, analytics, payments, storage, and customer support. They may process data only to provide their services to us and under appropriate contractual safeguards. Data may be processed outside your country where permitted by law.
6. Retention
We retain personal data only for as long as needed to provide the service, meet legal or accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by data type. Account content is deleted or anonymized after it is no longer required, subject to backups and legal obligations.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export your personal data, and to withdraw consent. You may also complain to your local data protection authority. Contact us to exercise these rights.
8. Security and children
We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. Tcho Charts is not directed to children under 13, or the higher minimum age required by local law, and we do not knowingly collect their personal data.
9. Changes and contact
We may update this policy as the service or applicable law changes. Material updates will be communicated through the service or another appropriate channel. For privacy questions or requests, contact contact@tcho.ai.